Privacy Policy

1. Legal Framework

This Privacy Policy is drafted in compliance with:

• Digital Personal Data Protection Act, 2023 (India)
• Information Technology Act, 2000
• IT (SPDI) Rules, 2011
• GDPR (EU)
• CCPA (California, USA)

2. Definitions (DPDP Act)

• Personal Data: Any data about an identifiable individual.
• Data Principal: The individual to whom personal data relates.
• Data Fiduciary: PROPTYS.
• Data Processor: Third parties processing data on our behalf.

3. Personal Data Collected

• Name
• Email address
• Phone number
• City / location
• Account credentials
• IP address, device & browser data

Payments are processed via Razorpay. We do not store card details, UPI IDs, CVV, or banking information.

4. Purpose of Data Collection

• User account creation & management
• Property listings, leads & brokerage services
• User communication & customer support
• Payment processing
• Website security & fraud prevention
• Legal and regulatory compliance

5. Consent

Personal data is collected with explicit or deemed consent. You may withdraw consent at any time by contacting us.

6. Data Principal Rights

• Right to access personal data
• Right to correction and erasure
• Right to withdraw consent
• Right to grievance redressal
• Right to nominate another individual

7. Data Retention & Security

Data is retained only for as long as required for lawful purposes. We implement reasonable technical and organizational safeguards.

8. Grievance Officer

Email: admin@proptys.com
Location: Margao, Goa, India
Response Time: Within 7 working days